Front Line Management

Group 1

COMPULSORY UNITS All module/units must be completed Modules/Units Name Hrs National Module(s)

BSBCMN402A Develop work priorities 25 

BSBCMN411A Monitor a safe workplace 40 

BSBFLM403B Implement effective workplace relationships 40 

BSBFLM405B Implement operational plan 40 

BSBFLM412A Promote team effectiveness 40 

Group 2

All subgroups must be completed Only 3 module/units must be completed Subgroup 1

At least 1 and no more than 2 module/units must be completed

Modules/Units Name Hrs National Module(s)

BSBFLM406B Implement workplace information system 40 

BSBFLM409B Implement continuous improvement 40 

Subgroup 2

At least 1 and no more than 2 module/units must be completed

Modules/Units Name Hrs National Module(s)

BSBCMN404A Develop teams and individuals 40 

BSBCMN410A Coordinate implementation of customer service strategies 35 

BSBCMN412A Promote innovation and change 40 

BSBCMN413A Implement and monitor environmental policies 40 

BSBCMN416A Identify risk and apply risk management processes  40 

BSBCMN419A Manage projects 62 

BSBEBUS403A Communicate electronically 20 

BSBEBUS409A Lead and facilitate e-staff 20 

Requirements to receive the qualification

This course has been developed to enable students to satisfy the requirements

for the award of a Certificate IV in Business (Frontline Management).

To complete this course and receive the qualification, students must

successfully complete 8 units of competency as follows:

 * 5 units from Group 1 AND

 * 3 units from Group 2 (Subgroup 1 & 2)

Government funded course
Contact us for more information